Privacy Policy

Privacy Policy
Effective Date: August 2003
Responsible Party: Michael Mc Gonigle t/a Relationalchemy (“we”, “our”, “us”)
Website: www.relationalchemy.co.za
Email: [email protected]

Purpose of this Policy

This Privacy Policy explains how we collect, store, use, and protect your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). By engaging with Relationalchemy’s services, you agree to the terms set out here.

What Information We Collect

We may collect the following personal information from you:
• Contact Details: Name, phone number, email address, physical address.
• Demographic Information: Age and gender.
• Service-Related Information: Session notes, coaching goals, history of engagement.
• Billing Information: Payment details (we do not store full bank card numbers).
• Digital Interaction Data: Website contact form submissions, emails, and other communications

How We Collect Your Information

• Directly from you during inquiries, bookings, and sessions.
• Through our website contact forms or email correspondence.
• Through secure online coaching platforms or scheduling systems.

Why We Process Your Information

We collect and use your personal information to:
• Schedule and provide coaching and facilitation services.
• Maintain accurate client records for ongoing support.
• Communicate with you regarding services, bookings, and updates.
• Fulfil legal, contractual, and administrative requirements.

How We Store and Protect Your Information

• Physical Records: Secured in a locked filing cabinet accessible only to the Responsible Party.
• Digital Records: Password-protected devices and encrypted cloud storage.
• Retention: Records are kept for 5 years after your last session unless otherwise required by law.

Sharing Your Information

We do not sell your personal information. We may share your information only:
• With your explicit consent.
• Where required by law.
• With trusted service providers (e.g., secure payment processors, booking systems) who are bound by confidentiality.

Your Rights Under POPIA

You have the right to:
• Request access to your personal information.
• Correct or update your personal information.
• Withdraw consent for processing (which may affect our ability to provide services).
• Lodge a complaint with the Information Regulator at [email protected].

Changes to This Policy

If you have any questions about this policy or the way we handle your personal information, please contact:
Michael Mc Gonigle
Address: 29 Talisman Road, Bedfordview, 2008
Email: [email protected]
Phone: +27 82 463 5005